Careers
Forbes Travel Guide is seeking exceptional candidates to join our global team.
To apply for an open position, email your cover letter and resume to careers@forbestravelguide.com, unless otherwise noted in the listing. Please include the job title in the subject line of the email.
Senior Product Manager
Forbes Travel Guide is looking for an experienced Senior Product Manager for our web-based evaluation, reporting and vendor platforms. The role will be responsible for end-to-end product management, from conceptualization to launch, as well as ongoing maintenance and enhancement of products.
FTG is the global authority on hospitality excellence. Known for our prestigious annual Star Ratings — awarded to hotels, restaurants, spas and cruise ships in more than 80 countries — we also provide professional services, such as training, custom standards, inspections, verification programs and consulting for luxury hospitality and other businesses that prioritize guest/customer experience.
This role will focus on FTG’s B2B product initiatives — including a new vendor platform and our proprietary B2B reporting system — with occasional tasks related to FTG’s consumer-facing presence.
DEPARTMENTProduct & Communications
LOCATIONAtlanta preferred; will consider remote U.S.
TYPEFull time
EXPERIENCE LEVEL6 years or more
BENEFITS401K, dental, health
Responsibilities
- Collaborate with cross-functional teams to define and prioritize product features, create timelines and ensure product quality
- Help launch and oversee a new vendor store platform; manage the daily product pipeline and deliverables for FTG’s digital evaluation, reporting and training platforms. Maintain product roadmaps and backlogs.
- Gather and analyze market research, customer feedback and other relevant data to identify market trends, user needs and opportunities to enhance products
- Contribute to the product vision, strategy and roadmap for FTG’s digital products
- Track and analyze product metrics and continually iterate on product features to improve user satisfaction. Own and solve product issues.
- Work closely with sales and marketing teams to develop product positioning and messaging and to identify opportunities for customer acquisition and retention
Skills Required
- Has experience in one or more of the following areas: data presentation/reporting, vendor platforms and/or learning and development management systems (LMS) Experience with Salesforce integration is preferred. A background in hospitality is a plus.
- Is inquisitive, collaborative and resourceful
- Thrives in a small-team environment
- Is skilled at distilling complexity into clarity
- Is customer-centric, understanding the needs and pain points of the end user
- Excels at being the communicator-in-chief — finding common ground, synthesizing business goals and user needs into actionable product requirements and keeping stakeholders informed
- Owns problems and finds solutions
- 6+ years of experience as a product manager
- Exceptional communication, collaboration and project management skills
- Strong analytical and problem-solving skills
- Experience with wireframing and prototyping tools. Solid understanding of user experience and design.
- Familiarity with web technologies and software development
- Experience with content management systems and agile development methodologies and tools such as Jira
- Experience with Salesforce integrations and flows is a plus
- High degree of proficiency with MS Office suite
Submit resume and cover letter noting relevant experience to careers@forbestravelguide.com. Note position in subject line.
Executive Trainer (Middle East)
The Executive Trainer is a dynamic individual who combines a successful and in‐depth training background with demonstrated strengths in hospitality, public speaking, relationship building and delivery of an exceptional learning and development product for Forbes Travel Guide. This role requires executing contracted hotel, restaurant and spa training to properties around the globe; considerable working knowledge of Forbes Travel Guide standards and Star‐Rated properties; always acting as a representative and ambassador of Forbes Travel Guide; and enhancing and creating additional resources for the Learning & Development training library. The Executive Trainer will also assist with creating programs for clients, as well as continued enhancement of Learning & Development offerings.
DEPARTMENTLearning & Development
LOCATIONMiddle East near a major airport
TYPEIndependent contractor
EXPERIENCE LEVEL7 years or more
Responsibilities
- Perform a defined number of hotel, restaurant and spa training sessions for hospitality clients around the globe
- Conduct classroom training for departmental groups within each client property to represent and interpret the Forbes Travel Guide standards for hotel, spa and restaurant ratings
- Communicate both internally and externally as necessary for training preparations; work with the client to determine agenda, recommended attendance and overall logistical planning
- Facilitate training classes with sensitivity to group dynamics and current Star-Rating level to create a positive and motivating learning environment
- Do follow‐up consultation with the client to determine future needs in regard to trainings or evaluations; provide integral support in retaining and obtaining future business
- Complete follow‐up summaries provided via email to VP of Learning & Development
- Perform unannounced inspections of Forbes Travel Guide Four‐ and Five‐Star properties as needed
Skills Required
- Has extensive background and knowledge of operations within the hospitality industry, specifically in the luxury hotel, spa and restaurant markets
- Substantial travel experience at the luxury level
- A unique blend of business acumen, technical aptitude and strong organizational skills; effective at multi‐tasking and working as both an individual and as a team
- Proactive, insightful, independent thinker, highly efficient and possesses a refined attention to detail
- Flexible and can easily adapt to changing priorities on notice
- Excellent managerial skills and proven record of strong client-relationship building
- Outstanding written and verbal communication skills
- Strong and confident presentation style
- Extremely organized, mature and self‐motivated
- Proficient in Microsoft Office (Word, Excel and PowerPoint)
- Travel 12-15 days per month (non-negotiable)
- Proven success in driving results through training
- Fluent in at least one language other than English desired
- Previous experience in a Four- or Five-Star hotel at a director level or above preferred
Submit resume and cover letter noting relevant experience to careers@forbestravelguide.com. Note position in subject line.
Executive Trainer (Europe)
The Executive Trainer is a dynamic individual who combines a successful and in‐depth training background with demonstrated strengths in hospitality, public speaking, relationship building and delivery of an exceptional learning and development product for Forbes Travel Guide. This role requires executing contracted hotel, restaurant and spa training to properties around the globe; considerable working knowledge of Forbes Travel Guide standards and Star‐Rated properties; always acting as a representative and ambassador of Forbes Travel Guide; and enhancing and creating additional resources for the Learning & Development training library. The Executive Trainer will also assist with creating programs for clients, as well as continued enhancement of Learning & Development offerings.
DEPARTMENTLearning & Development
LOCATIONEurope near a major airport
TYPEIndependent contractor
EXPERIENCE LEVEL7 years or more
Responsibilities
- Perform a defined number of hotel, restaurant and spa training sessions for hospitality clients around the globe
- Conduct classroom training for departmental groups within each client property to represent and interpret the Forbes Travel Guide standards for hotel, spa and restaurant ratings
- Communicate both internally and externally as necessary for training preparations; work with the client to determine agenda, recommended attendance and overall logistical planning
- Facilitate training classes with sensitivity to group dynamics and current Star-Rating level to create a positive and motivating learning environment
- Do follow‐up consultation with the client to determine future needs in regard to trainings or evaluations; provide integral support in retaining and obtaining future business
- Complete follow‐up summaries provided via email to VP of Learning & Development
- Perform unannounced inspections of Forbes Travel Guide Four‐ and Five‐Star properties as needed
Skills Required
- Has extensive background and knowledge of operations within the hospitality industry, specifically in the luxury hotel, spa and restaurant markets
- Substantial travel experience at the luxury level
- A unique blend of business acumen, technical aptitude and strong organizational skills; effective at multi‐tasking and working as both an individual and as a team
- Proactive, insightful, independent thinker, highly efficient and possesses a refined attention to detail
- Flexible and can easily adapt to changing priorities on notice
- Excellent managerial skills and proven record of strong client-relationship building
- Outstanding written and verbal communication skills
- Strong and confident presentation style
- Extremely organized, mature and self‐motivated
- Proficient in Microsoft Office (Word, Excel and PowerPoint)
- Travel 12-15 days per month (non-negotiable)
- Proven success in driving results through training
- Fluent in at least one language other than English desired
- Previous experience in a Four- or Five-Star hotel at a director level or above preferred
Submit resume and cover letter noting relevant experience to careers@forbestravelguide.com. Note position in subject line.
Executive Trainer (APAC)
The Executive Trainer is a dynamic individual who combines a successful and in‐depth training background with demonstrated strengths in hospitality, public speaking, relationship building and delivery of an exceptional learning and development product for Forbes Travel Guide. This role requires executing contracted hotel, restaurant and spa training to properties around the globe; considerable working knowledge of Forbes Travel Guide standards and Star‐Rated properties; always acting as a representative and ambassador of Forbes Travel Guide; and enhancing and creating additional resources for the Learning & Development training library. The Executive Trainer will also assist with creating programs for clients, as well as continued enhancement of Learning & Development offerings.
DEPARTMENTLearning & Development
LOCATIONAsia-Pacific region near a major airport
TYPEIndependent contractor
EXPERIENCE LEVEL7 years or more
Responsibilities
- Perform a defined number of hotel, restaurant and spa training sessions for hospitality clients around the globe
- Conduct classroom training for departmental groups within each client property to represent and interpret the Forbes Travel Guide standards for hotel, spa and restaurant ratings
- Communicate both internally and externally as necessary for training preparations; work with the client to determine agenda, recommended attendance and overall logistical planning
- Facilitate training classes with sensitivity to group dynamics and current Star-Rating level to create a positive and motivating learning environment
- Do follow‐up consultation with the client to determine future needs in regard to trainings or evaluations; provide integral support in retaining and obtaining future business
- Complete follow‐up summaries provided via email to VP of Learning & Development
- Perform unannounced inspections of Forbes Travel Guide Four‐ and Five‐Star properties as needed
Skills Required
- Has extensive background and knowledge of operations within the hospitality industry, specifically in the luxury hotel, spa and restaurant markets
- Substantial travel experience at the luxury level
- A unique blend of business acumen, technical aptitude and strong organizational skills; effective at multi‐tasking and working as both an individual and as a team
- Proactive, insightful, independent thinker, highly efficient and possesses a refined attention to detail
- Flexible and can easily adapt to changing priorities on notice
- Excellent managerial skills and proven record of strong client-relationship building
- Outstanding written and verbal communication skills
- Strong and confident presentation style
- Extremely organized, mature and self‐motivated
- Proficient in Microsoft Office (Word, Excel and PowerPoint)
- Travel 12-15 days per month (non-negotiable)
- Proven success in driving results through training
- Fluent in at least one language other than English desired
- Previous experience in a Four- or Five-Star hotel at a director level or above preferred
Submit resume and cover letter noting relevant experience to careers@forbestravelguide.com. Note position in subject line.
Learning & Development Coordinator
Forbes Travel Guide seeks a highly organized and detail-oriented individual to join our team as a Learning & Development Coordinator with InDesign and Salesforce experience. In this role, you will be responsible for supporting the Learning and Development (L&D) initiatives of the organization, including content creation using InDesign, editing materials, managing the Learning Management System (LMS) and leveraging Salesforce for training administration and reporting.
DEPARTMENTLearning & Development
LOCATIONRemote
TYPEFull time
EXPERIENCE LEVEL3 years or more
BENEFITS401K, dental, health
Responsibilities
- Content Creation:
- Utilize InDesign software to create visually appealing and engaging learning materials, including training manuals, presentations, learning tools and other instructional resources.
- Collaborate with L&D senior leadership to gather content requirements and ensure the materials align with the learning objectives.
- Apply design principles, branding guidelines and best practices to develop professional and user-friendly materials.
- Editing and Proofreading:
- Review and edit existing custom standards materials for clarity, consistency and grammatical accuracy.
- Ensure that all content adheres to established client style guides and branding guidelines.
- Collaborate with content creators to improve the overall quality and effectiveness of training materials.
- Learning Management System (LMS) Management:
- Serve as the primary point of contact for LMS-related activities, including user management, course enrollment and troubleshooting technical issues in collaboration with the Director, Products & Services.
- Assist in the implementation and administration of the LMS, ensuring smooth navigation, accurate tracking and reporting of learning activities.
- Stay up to date with LMS features and functionalities, providing recommendations for system enhancements and improvements under the Director, Products & Services
- Salesforce Training Administration:
- Leverage Salesforce for training administration tasks, course assignments and tracking training completion.
- Collaborate with Client Success team to customize and optimize the platform to support training financial reporting.
- Generate reports and dashboards in Salesforce to track training metrics and provide insights on training effectiveness.
- Training Coordination:
- Support the coordination and logistics of training programs, including scheduling sessions and communicating with clients.
- Collaborate with trainers to ensure Service and Quality training materials as part of project scopes are completed and delivered.
- Documentation and Reporting:
- Maintain accurate records of training activities and support leadership.
- Generate reports and analytics using LMS and Salesforce data, providing insights on training completion rates, learner progress for LMS and overall training effectiveness.
Skills Required
- Bachelor's degree in instructional design, education or a related field (preferred)
- Proven experience in content creation using InDesign software
- Strong editing and proofreading skills with excellent attention to detail
- Familiarity with Learning Management Systems (LMS) and experience in LMS administration
- Salesforce experience, including knowledge of training administration and reporting functionalities
- Strong organizational and project management abilities
- Excellent written and verbal communication skills
- Ability to work collaboratively with cross-functional teams and stakeholders
- Strong problem-solving skills and ability to handle multiple priorities
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
Submit resume and cover letter noting relevant experience to careers@forbestravelguide.com. Note position in subject line.
Executive Trainer (U.S.)
The Executive Trainer is a dynamic individual
who combines a successful and in‐depth training background with demonstrated strengths in hospitality,
public speaking, relationship building and delivery of an exceptional learning
and development product for Forbes Travel Guide. This role requires executing
contracted hotel, restaurant and spa training to properties around the globe; a
considerable working knowledge of Forbes Travel Guide standards and Star‐Rated properties; acting as a representative
and ambassador of Forbes Travel Guide at all times; and enhancing and creating
additional resources for the Learning and Development training library. The
Executive Trainer will also assist with creating programs for clients, as well as continued enhancement of Learning and Development
offerings.
DEPARTMENTTraining
LOCATIONBased in the U.S. near a major airport
TYPEFull time
EXPERIENCE LEVEL7 years or more
BENEFITS401K, dental, health
Responsibilities
- Perform a defined number of hotel, restaurant and spa
training sessions to hospitality clients around the globe
- Conduct classroom training to departmental groups
within each client property to represent and interpret the Forbes Travel
Guide standards for hotel, spa and restaurant ratings
- Communicate both internally and externally as necessary
for training preparations; work with the client to determine agenda,
recommended attendance and overall logistical planning
- Facilitate training classes with sensitivity to group
dynamics and current star-rating level to create a positive and motivating
learning environment
- Do follow‐up consultation with the client to determine future needs
in regards to trainings or evaluations; provide integral support in
retaining and obtaining future business
- Complete follow‐up summaries provided via email to VP of Learning and
Development
- Perform unannounced inspections of Forbes Travel Guide
Four‐
and Five‐Star
properties as needed
Staff Accountant
Forbes Travel Guide, an international hospitality ratings
company, is seeking a staff accountant to assist with the daily
functions in accounts receivable and processing of travel and
entertainment expenses. The successful candidate will work thoughtfully
with an excellent attention to detail, quality communications and
efficiently in a remote work environment.
DEPARTMENTFinance
LOCATIONRemote/Atlanta
TYPEFull time
Responsibilities
- T&E Expense Review: Review and process travel and
entertainment expenses in Expensify (expense management software) for
domestic and international employees. Ensure the claims for
reimbursement are within company guidelines and correctly
submitted/allocated to correct categories and cost codes.
- Invoicing: Generate customer invoices in an accurate and timely manner in our accounting system, Microsoft Business Central.
- Accounts Receivable: Issue monthly statements and contact customers for past-due collections.
- Other: Assist with other accounting projects as needed.
Skills Required
- Bachelor’s degree in accounting or equative work experience
- Highly proficient with MS Office/Excel
- Experience with Microsoft Business Central and Expensify is a plus
